BEC中级真题(第二辑)答案和听力原文

BEC中级真题（第二辑）答案及听力原文

Test 1 Reading

Part 1

1 C 2 A 3 B 4 D 5 A 6.B 7 C Part 2

8 D 9 C 10 E 11B 12 F Part 3

13 D 14 A 15 C 16 B 17.B 18.C

Part 4

19B 20 A 21 D 22 A 23 C 24 C 25 D 26 A 27 B 28 C 29 D 30 B 31 C 32 B 33 B

Part5

34 ITSELF 35 IN 36 CORRECT 37.WHILE 38 SEEN 39 FROM 40 CORRECT 41 THOSE 42 FOR 43 WITH 44 THAT 45 CORRECT

Writing

Part 1

To: P. Jones

From: Luisa Gambon Date: 21 November 2002 Subject: Lateness Mr Jones,

I have noticed that you often arrive late for work, especially on Monday mornings. As your colleagues are starting to complain about that, you understand that unless this habit changes, I will take disciplinary action against you. Come and see me tomorrow at 9 a.m. in my office. Thank you

Band 5 All content points are covered, using natural sounding language and a consistently appropriate tone. Part 2

Report on customer complaints INTRODUCTION

This report has the purpose of presenting the reasons for customer complaints in 2002. FIELDINGS

The customer complaints received in 2002 were 300 in January. Then they increased to 0 in February because of the computer system's breakdown.

In March they fell to 230 because an improved order system was introduced.

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The reasons for complaints from January to March were analysed:

 firstly the companv received complaints for incorrect orders delivered. These

errors were fewer in March.

 secondly the time taken to deliver is too high. but the company has planned to

recruit new agents.

 Finally customers complain for the poor product quality. In order to solve this

problem more quality controls are making. CONCLUSIONS

At the moment all customers aren't satisfied but many measures have been taken to improve their satisfaction.

Band 4 There is a satisfactory range of structures, with some errors, but these do not impede understanding. The content points are adequately covered, and the register is appropriate. The information is generally well organised, using headings and other discourse markers.

Listening Part 1 1. JAYE

2. CUSTOMER SERVICES 3. OFFICE ASSISTANT 4. 457.60

5. EUROPE HOLIDAYS 6. BUSINESS CARDS

7. MARKETING EXECUTIVES 8 (THE) (COMPANY) EOGO 9 INFORMATION PACK 10. PARK HOTEL 11. FRONT GATE 12. NEW DESIGNS Part 2

13 E 14 B 15 G 16 F 17 A 18 C 19 G 20 H 21 E 22. B Part3

23 B 24 B 25 C 26 A 27 C 28 B 29 A 30 C Tapescript Listening Test 1

This is the Business English Certificate Vantage 2, Listening Test 1. Part One. Questions 1 to 12.

You will hear three telephone conversations or tnessages.授课：XXX

Write one or two u'ords or a number in the numbered spaces on the notes or forms below.

After you have listened once, replay each recording. Conversation One. Questions 1 to 4. Look at the form below.

You will hear a man asking a colleague for information about a former employee.

You have 15 second's to read through the form.

[pause]

Now listen, and fill in the spaces. Woman: Personnel . . .

Man: Hello, it's Tim here, from Finance. Woman: Hi, Tim.

Man: I've had a letter from the tax office about a student who worked here

last summer – I wonder if you could look him up in your records. Woman: Sure, what's the name?

Man: The surname's Jaye. First name Stephen. Woman: How does he spell his surname? Man: J-A-Y-E. Got that?

Woman: Oh yes, here we are . . . lives at a hundred and eighty-three School

Road,

Barnfield . . .

Man: Yes, that's the one.

Woman: And you say he was working in Finance? Man: Uhm, Customer Services, actually.

Woman: Aah - they had lots of students working for them last summer.

Man: Well, the tax people want to know his exact job title - I'm not sure why. Woman: Mm, let me see . . . He was an office assistant.

Man: Right, got that. They also want to know about his monthly earnings. Woman: Let's have a look . . . five hundred and thirty-eight pounds seventy a

month . . . Oh, sorry, he was a scale one, so that's four hundred and fifty-seven pounds sixty. Anything else?

Man: That's fine, thanks. I'll send them the information today . . . [pause]

Now listen to the recording again. [pause]

Conversation Two. Questions 5 to 8.

Look at the note below.

You will hear a man describing a problem with an order. You have 15 seconds to read through the note.

[pause]

Now listen, and fill in the spaces.

Woman: Hello, Blackwell Printers. Julie Davidson speaking. How may I help you? Man: Hello. This is Mark Jones from Europe Holidays. I was hoping to speak to Steven

Kirby about the stationery you're printing for us. Woman: I'm afraid Steven's away until Friday.

Man: Oh - you see I'm not very happy with the business cards and I wanted to see

if I could make a couple of changes to the paper too.

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Woman: Would you like me to pass on a message? Man: Yes, please. The thing is, I've just received your proofs - the cards themselves

are fine, but you seem to have misunderstood the quantities. I'm sure I asked for five hundred for each of the marketing executives and seven hundred and fifty for me but you've put everyone down for seven hundred and fifty. Woman: Right, I've made a note of that. Is there anything else?

Man: Yes, well this is my mistake really. Could you ask Steven to move the company

logo further to the left? It's too close to the address at the moment. I think that's all for now. Thanks. [pause]

Now listen to the recording again.

[pause]

Conversation Three. Questions 9 -12 Look at the notes below.

You will hear a woman making the arrangements for a delegation who are going to visit her company.

You have 15 seconds to read through the notes.

[pause]

Now listen, and fill in the spaces.

Woman: Geoff? Man: Yes?

Woman: I just want to finalise the preparations for the delegation next week. Man: Certainly. It's Thursday, isn't it?

Woman: Yes. Now, can you make sure that each of them gets a name badge and an

information pack. The badges are done, but you'll need to prepare the packs with all the relevant information.

Man: Ok, that shouldn't take too long. What about catering?

Woman: Coffee's organised for eleven and three, but lunch - it's at one - we need

to reserve it for twelve people . . . The office restaurant is closed next week . . . can you ring the Park Hotel? The Grand Hotel was a bit disappointing last time. Man: I'll get onto that.

Woman: Now, they'll be coming straight from the station, and their taxi will bring

them to the front gate, so make sure you're there to greet them. That'll be about ten.

Man: Ten. And then . . .

Woman: Into Reception, I think. Make sure the new designs are on display, I want

them to see those first. Man: OK.

Woman: Let me know when it's all finalised. Bye. [pause]

Now listen to the recording again.

[pause]

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That is the end of Part One. You now have 20 seconds to check your answers.

[pause]

Part Two. Questions 13 to 22. Section One. Questions 13 to 17. You will hear five short recordings

[pause]

Now listen to the recording again.

[pause]

That is the end of Part One. You now seconds to check your answers.

[pause]

Part Two. Questions 13 to 22. Section One. Questions 13 to 17. You will hear five short recordings.

For each recording, decide which type of document the speaker is talking about.

Write one letter (A-H) next to the number of the recording. Do not use any letter more than once.

After you have listened once, replay the recordings. You have 15 seconds to read the list A-H.

[pause]

Now listen, and decide which type of document each speaker is talking about. [pause] Thirteen

Woman: Well no wonder the bank's returned it unpaid. Look, the figures don't match the amount in words. I expect someone was filling it in in too much of a hurry. Let's see, we'd better issue another one straight away to pay Mrs Burton, because it'll be another three weeks if we wait for the next cycle of payments. Her expenses on that sales trip were pretty high, and it wouldn't be fair to keep her waiting much longer.

[pause] fourteen

Man: Some of the suppliers are already asking about the increases. I'll check, but I seem to remember from last week's meeting that in the end we agreed on three per cent. So what I'll do is go down each column and calculate the new amounts, and then it can be printed in time to be inserted into the new brochures. Can you check the figures for me, though, before it goes to the printers? [pause] fifteen

Woman: We've just received the paperwork from you about cleaning our premises, and I have to say that it doesn't reflect what we agreed in our conversation last week. For one thing, it says that we have to supply our security code, and for another it specifies monthly payment in advance, and I told you both of those were out of the question. I'm afraid I really can't sign this. Could you send me a revised one? [pause] Sixteen

Man: Of course, this only gives a very general picture. But as you can see, cash is a particularly healthy area. That's even when we take into account regular outgoings on loans and leasing equipment, which are included in the final totals. And even more significantly, unpaid orders are actually excluded from the final calculation. These represent a sum of approximately thirty thousand pounds. With that in mind, we can say that the company's

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overall position is still strong. [pause] Seventeen

Woman: I've just asked the Arden Conference Centre about availability for our next training seminar, and they said they still haven't been paid for the one before last, which should have been dealt with six months ago. I've had to ask them to send a duplicate! We really must be careful. Arden give us very favourable prices, but we haven't got a contract with them - Can you deal with it straight away so we stay in their good books? [pause]

.Vow listen to the recordings again. [pause]

Section Two. Questions 18 to 22.

You will hear another five recordings.

For each recording, decide what the speaker's purpose is.

Write one letter (A-H) next to the number of the recording. Do not use any letter more than once.

After you have listened once, replay the recordings. You have 15 seconds to read the list A-H. [pause]

Now listen, and decide what each speaker's purpose is. [pause] Eighteen

Man: Hello. This is Guy Cooper from Centron Electronics here. I believe you rang

for some advice about your alarm system, which isn't functioning properly. The message I got said you weren't sure if you needed someone to come and sort it out, or if we could advise you over the phone. Well perhaps you'd like to get back to me as soon as it's convenient and tell me exactly what the problem is, and I'll see what I can do. [pause] Nineteen

Woman: Well, as you say, Redlon has been supplying us for years but, quite honestly, two-thirds of the complaints we receive about our products are actually due to faults in components we've had from Redlon. So I talked to the Production Manager and he agreed that I should look at some alternatives. Future World's range is fine for us, and one of their customers who I spoke to recommended them highly, so that's why we've changed to using them. [pause] Twenty Woman: The competition's getting tougher, and you know we're facing serious problems.

We need to see more benefit from the undeniably hard work we're putting in, and this means saying no to jobs which aren't profitable. It would be much more beneficial to put all our efforts into winning higher-margin contracts. So the way I feel you can help most is by identifying the types of contacts which will bring in the income we need in order to ensure our future. [pause] Twenty-one

Man: John Woods here, phoning about the project we discussed earlier. Could you give

me a ring so that we can talk about it a bit more? I've done a few calculations and I'm beginning to wonder whether it's really a practical proposition. 1 still think the project's got potential, but there are significant additional costs which we hadn't taken into account. So could you get back to me as soon as you can, please?

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[pause] Twenty-two

Woman: Hello, Sally here, from Pagwell Paints, returning your call. I'm very sorry you aren't happy with the latest consignment you've had from us. It's rather strange, because following your complaint about the last delivery, we did in fact take action to change the specifications in the way you suggested. So it isn't quite fair to say that we ignored your advice. I know it's important to achieve the consistency that you require, but perhaps your recommendation wasn't exactly what's needed. [pause]

Now listen to the recordings again. [pause]

This is the end of Part Two. [pause]

Part Three. Questions 23 to 30.

You will hear the chairman of a business institute making a speech about new business awards that his institute has sponsored.

For each question 23-30. mark one letter (A, B or C) for the correct answer. After you have listened once, replay the recording. You have 45 seconds to read through the questions.

[pause]

Now listen, and mark A, 6 or C. [pause]

Man: Who are the managers of the best innovation developments in British industry? That was the question which the first Business Today Innovation Awards set out to answer.

This project is all about rewarding good practice and performance. So, rather than simply recognising excellence in the design of specific products, or analysing their financial impact on profits, the awards set out to take an objective look at exactly how companies manage the development process itself.

Over three hundred and fifty organisations entered the competition and were initially reduced to about forty. Then, after further careful checking, a short list of just fourteen of them was arrived at. These finalists, all manufacturers, were then visited by the competition judges, a panel of four chief executives from leading companies. The panel toured the finalists' facilities, received presentations on the companies and their projects, and interviewed the key development team members. The products varied enormously in their scale, function and degree of technology - from bread for a supermarket chain to a printer inside an automatic cash dispenser

Initially the organisers were concerned that this range could create difficulties in the assessment process. But this fear proved baseless, as most elements in the innovation process are shared by all manufacturers.

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Interestingly, the finalists broke down into two distinct and equal groups: large firms with one thousand employees or more and small firms with two hundred and fifty employees or fewer. With both groups the judges decided to concentrate on two of the clearest indicators of a successful innovation process, which are: how well the new product is combined with the company's existing business, and secondly, how-well the innovation methods are recorded and understood. Small firms naturally tend to do well in the first category since they have fewer layers of management and thus much shorter communication lines. But they seem to put less emphasis on creating formal development methods which would be repeatable in future innovations.

Large firms, on the other hand, have difficulty integrating the new development within their existing business for reasons of scale. But they tend to succeed in achieving well-documented and repeatable development methods. This is because larger companies, with their clear emphasis on training, fixed management structure and administrative systems, require more formal, daily record-keeping from their staff.

So what were the key questions the judges had in mind when assessing the finalists? One of the most important areas concerned how thoroughly a company checks what is happening in other fields in order to incorporate new ideas into the development process. Many of the finalists impressed in the area. Xatura, for example, had demonstrated genuine energy in searching for new ways of producing their range of specialitv breads. They had looked at styles of home cooking in different countries, as well as the possibility of exploiting new production technologies in order to achieve equally good results but on a high-volume production line.

What then occupied much of the judges' thoughts was the quality of the links which the development team established with senior management, suppliers, the market and manufacturing. The best examples of the first category were found in small firms, where the individual entrepreneur at the top was clearly driving the innovation forward

Links with suppliers were also seen as an important factor, but not all supplier experiences were positive. Occasionally serious problems had to be solved where suppliers were working hard to meet specifications, but the companies that the suppliers were using to adapt their machinery were not so efficient. This, led to disappointing faults or fluctuations in quality.

But in conclusion the awards demonstrate that innovation isn't just for high-tech internet companies. You can also be successful in mature markets with determination and skill. [pause]

Now listen to the recording again.

[pause]

That is the end of Part Three. You now have ten minutes to transfer your answers to your Answer Sheet.

Note: Teacher, stop the recording here and time ten minutes. Remind students when there is one minute remaining.

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[pause]

That is the end of the test.

Test 2

Reading

Part 1

I. B 2 C 3 A 4 D 5 D 6 B 7 C Part 2

8 C 9 B 10 E 11 A 12 D Part 3

13 D 14 C 15 A 16 A 17 C 18.B Part 4

19.D 20 D 21 A 22 C 23 A 24 C 25 B 26 A 27 A 28 D 29 C 30 A 31 C 32 D 33 B Part 5

34 THAT 35 CORRECT 36 ONLY 37 SO 38 CORRECT 39 THE 40 HOW 41 CORRECT 42 OUT 43 CORRECT 44 WILL 45 BE

Test 2 Writing

Part 1

To: All Staff

From: Managing Director Date: 7 December

Subject: Staff reward

I would like to thank you for the contribution in increasing the company's profit. The profit increased due to very hard work and long working hours. Each of the staff will receive an envelope with a reward on Tuesday. The reward is a trip to Hawaii, and I hope that this will be the perfect reward. Enjoy! Thank you

Band 4 All points are adequately covered and developed. There is an adequate range of language, though with some repetition.

Part 2

Introduction.

The purpose of this report is to assess and recomend a taxi firm that will become our regular transporter. We will need them especially during next year trade fair and conferences. There are two firms to assess.

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Findings:

As regards to Telecars we have a good references on them. It is very experienced traditional firm and is also very reliable. They provide 24-hours service that is useful during night meetings and negotiations. StreetlightCabs is brand new company and there are no references on them. But they provide long distance routes which we use

very often and they are also cheaper. On the other hand they don't have web page and so internet booking isn't available. Conclusion: I recommend to choose Telecars because of their reliability, long tradition and well trained staff. Band 4 All the content points are covered and are well organised. The range of language is good, and though some errors occur, these do not obscure the message. The register is appropriate.

Listening

Part 1

1 TAKING MINUTES 2 13(TH) OCTOBER 3 CERTIFICATE

4 CUSTOMER SERVICE 5 WORLDNET/WORLD NET 6 OUTSIDE LINES 7 TRANSFER CALLS 8 (THE) EQUIPMENT 9. TRADE FAIR 10 AFTER LUNCH 11 REVISED BUDGETS 12 HEAD OFFICE Part 2

13 H 14 E 15 F 16 A 17 D 18 G 19 E 20 C 21 B 22 H Part3

23 C 24 A 25 A 26 C 27 A 28 C 29 B 30 B Tapescript Listening Test 2

This is the Business English Certificate Vantage 2, Listening Test 2. Part One. Questions 1 to 12.

You will hear three telephone conversations or messages.

Write one or two words or a number in the numbered spaces on the notes or forms below.

After you have listened once, replay each recording.授课：XXX

Conversation One. Questions 1 to 4. Look at the form below.

You will hear a woman calling about training courses. You have 15 seconds to read through the form. [pause] Now listen, and fill in the spaces.

Man: Good morning, Oakleaf Business Training. How can I help you?

Woman: Hello, my name's Enid Stevens, of Appleyard Smith. I've booked two one-day

courses, but now I need to change one of them.

Man: Let me get your details up on the screen. Right, you've booked Report Writing

next month . . .

Woman: Yes, that one's OK. It's Taking Minutes that I can't manage, on the eighth

of July. Do you know when it's running again?

Man: Let me see. Not until the eighteenth of September, I'm afraid. Woman: That sounds fine. Oh, I think I'll be abroad then. Man: Then there's the first and the thirteenth of October. Woman: I'd like the later date, please. Man: Fine, I'll change your booking.

Woman: Another thing; it says in your brochure, everyone attending a course gets

a certificate, but I haven't received one from a course I took last January. Man: I'm sorry about that. Which course was it?

Woman: Something to do with dealing with the public . . . ? Man: That must have been Customer Service. Woman: Sounds familiar.

Man: OK, I'll put it in the post today. Woman: Thank you very much. Goodbye. Man: Goodbye. [pause]

Now listen to the recording again.

[pause]

Conversation Two. Questions 5 to 8. Look at the note below.

You will hear a woman ringing about problems with a new telephone system. You have 15 seconds to read through the note.

[pause]

Now listen, and fill in the spaces.

Man: Hello, Swinburn Telecoms.

Woman: I'd like to speak to Tony Wilson, please.

Man: I'm afraid Tony isn't available. Can I take a message? Woman: Yes please. I'm Sheila Dallas, from Worldnet. Man: Right.

Woman: I'm ringing about the telephone system your firm installed here yesterday.

We're not happy with it.

Man: Oh dear. What seems to be the problem?

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Woman: First of all, your engineer said that with the number of extensions we've

got, six outside lines would be enough, but we asked for eight, and anyway you've charged us for the larger system. Man: Right, we'll look into that.

Woman: Then, whenever we try to transfer calls from one extension to another we lose

them. We're following the instructions, but it just doesn't work. Man: I see.

Woman: And finally, could you ask Tony to check the invoice, please? He promised

us a discount on installation, which is shown, and one on the equipment, but that isn't there.

Man: Right. I'm sorry about all that. I'll get Tony to contact you as soon as he's

free.

Woman: Thank you. Goodbye. Man: Goodbye. [pause]

Now listen to the recording again.

[pause]

Conversation Three. Questions 9 to 12. Look at the note below.

You will hear a woman calling about the arrangements for a meeting. You have 15 seconds to read through the note.

[pause]

Now listen, and fill in the spaces.

Man: Good morning. Marketing Department. Peter Menzies speaking. Woman: Hello. Could I speak to John Fitzgerald, please? Man: I'm afraid he's not in the office at the moment.

Woman: Well, this is Elizabeth Parnell calling. I wanted to talk to John about the

meeting next week. You see, I only get back on Tuesday night from a trade fair in the States.

Man: So, would you like me to give him a message?

Woman: Yes, could you ask him if we can postpone Wednesday's meeting? Till after

lunch. That would be easier. It was originally going to be at ten a.m. Man: OK. I'll ask him to change it. I'll get back to you with a time.

Woman: Thanks. And could you also ask him to add another item for discussion at the

meeting? I thought we were going to talk about the revised budgets - but I can't see this on the agenda.

Man: OK. I'd better ask him to call you . . .

Woman: Yes, please. I'm at Head Office at the moment. Can he phone me here today

- I won't be back at my own desk until tomorrow afternoon. Man: Right, I'll give him the message. Woman: Thanks. Man: Bye.

Woman: Goodbye. [pause]

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Now listen to the recording again.

[pause]

That is the end of Part One. You now have 20 seconds to check your answers.

[pause]

Part Two. Questions 13 to 22. Section One. Questions 13 to 17.

You will hear five short recordings. Five people are talking about different business books they have read.

for each recording, decide which book the speaker is talking about. Write one letter (A-Hi next to the number of the recording. Do not use any letter more than once.

After you have listened once, replay the recordings. You have 15 seconds to read the list A-H.

[pause]

Note listen, and decide winch book each speaker is talking about. [pause] Thirteen

Woman: Yes, it was interesting . . . some of it was rather obvious, of course, like

dressing smartly, making sure you arrive on time, that sort of thing . . . but there was also quite a lot I'd never really considered . . . like ways to interpret what the advertisement is really asking for, reading between the lines . . . and a section which lists some of the harder questions they tend to ask you, with effective answers you can give [pause] Fourteen Man: Invaluable, I'd say . . . certainly helps prevent you making some of the more

embarrassing mistakes. It gives you a kind of timescale to follow through. For example, they stress that you need to get publicity up and running a good six months before you want to stage the event. And get your main speakers booked earlier than that. They say you must make sure you've got a good assistant to support you, check the details. [pause] Fifteen

Woman: Actually, although it was a bit long, it was definitely useful. The trouble

often is, when the management take on new staff, they don't necessarily really know what skills or qualities are needed. I want someone who's more than just a secretary typing out letters every day . . . I'm looking for a right hand, someone to do everything . . . and this book spells out what that means . . . it's helped me to draw up a job description. [pause] Sixteen Man: Well, I wish I'd read it years ago! That would have saved me from some of my

worst inefficiencies. I'd recommend it to anyone. It shows you how to produce a perfect schedule for getting through your workload . . . Once you've got yourself organised, made lists of tasks and priorities, you can make best use of each and every day . . . otherwise you're just constantly confusing your PA with endless requests, all terribly urgent . . .

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[pause] Seventeen

Woman: Certainly, a lot of the book was very specialised . . . but it did give me

an idea of how7 the agencies do the job. Of course, they're the people with the creative ideas, the expertise, so I'm happy to trust the image development work to them . . . but I read the book so I could talk to them on equal terms about what we're trying to do, and how it fits in with our overall business strategy. [pause]

Now listen to the recordings again.

[pause]

Section Two. Questions 18 to 22.

You will hear another five recordings, five people are talking about why they decided to use a particular company to supply their office equipment.

for each recording, decide what reason each person gives. Write one letter (A-H) next to the number of the recording. Do not use any letter more than once.

After you have listened once, replay the recordings. You have 15 seconds to read the list A-H.

[pause]

.Vow listen, arid decide what reason each person gives.

[pause] Eighteen

Man: We were having problems with the company we normally use so we looked at a number of other companies and decided to give this one a try. They're just new in the business and we were impressed as they promised they would deliver the goods we wanted within two days and they did. We had to pay more than we would have liked but the results were worth it. Since then, I've told a lot of other people about them. [pause] Nineteen

Woman: Apparently they're an established company in Scotland with an excellent reputation, but I didn't know that at the time. I found them through the internet. I was just browsing through the list of suppliers one day and I noticed their name. I looked them up and found that they had this fantastic discount available that particular month. We ordered various things and the quality was so good we've continued using them.

[pause] Twenty

Man: We like to try out different suppliers to make sure we're always getting the best deal. This particular company was running a big publicity campaign. I'd seen the ads on TV and they really put me off. I just couldn't see the

appeal. But then someone I met at a training day told me we should use them. His company had used their service for years with no complaints so we followed his advice. [pause] Twenty-one

Woman: We'd looked round the market to find the cheapest deal possible but to be honest there wasn't much to choose, in terms of cost, between any of the local suppliers. However, we had a visit from a sales representative from one company and we asked him to make up some complimentary printed letterheads for us. They were exactly what we wanted so that was the deciding factor. I think that personal touch gives a company far better results than advertising

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ever can.

[pause] Twenty-two

Man: Obviously there are many different factors to consider when you choose a new supplier. We always used a local company because they were relatively near and we could even pick things up ourselves if necessary. But unfortunately they just became too expensive. Now that express delivery services are widely available, distance is no longer a consideration and we've been able to choose someone who can give us the best package for the lowest cost. [pause]

Now listen to the recordings again.

[pause]

That is the end of Part Two.

[pause]

Part Three. Questions 23 to 30.

You will hear a radio report about the London stock market.

For each question 23—30, mark one letter (A, B or C) for the correct answer. After you have listened once, replay the recording. You have 45 seconds to read through the questions.

[pause]

Now listen, and mark A, B or C.

[pause]

Woman: Hello. I'm Jane Bowen with our regular Friday look at the week just finished

on the London stock market.

The general picture is pretty mixed. Shares in the major banks are trading down, while mining companies have surprised analysts with a small rise. Overall, it's been a week of considerable movement, with the highest level reached at the close two days ago and a sharp fall yesterday. A strong recovery saw most of those losses being made up today, but the closing figure still fell short of Wednesday's. Now here's Charles Wrighton with some company news.

Man: Thanks Jane. And first, clothing retailer, Brownlow. Having finally found a

buyer for their loss-making sports footwear subsidiary, Hi-form, they've rejected a take-over bid from a leading French retail chain which has been looking to buy into the British market for some time. This activity has moved Brownlow's shares up by twenty per cent to ninety-six pence.

There's a lot of interest in the Lek energy group, which recently bought Wesrwales Electricity. To the relief of Wesrwales managers. Lek haven't brought in their own people to run the company. Despite predicted job cuts of something like a third of the engineering staff, no announcement has been made, and indeed, Lek's comprehensive training scheme has been opened to all grades of staff in Wesrwales. Back to you, Jane. Woman: We've had a number of emails from investors asking what to do with their shares

in gas and electricity companies after their consistently poor performance recently. Many of you might be thinking of getting rid of yours as quickly as possible. But financial experts are fairly optimistic about the outlook for

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the power sector, and investors may do better to see what happens over the next few months. With so many other investors deciding to cut their losses and sell now, interest in this sector may increase. and that, of course, would push share prices up.

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Pharmaceutical companies have done well today. Recently we've seen several periods of rapid expansion in this sector, only for it to be overtaken a short time later by the strong financial institutions. But I actually think the recent performances of pharmaceuticals companies has hidden a steep drop in the share prices of many other companies. All other sectors have lost considerable amounts, but this simply has not been reflected in the overall value of the market, because pharmaceuticals companies are keeping the value high

Looking next at the sectors whose troubles have been in the news recently: supermarkets, having suffered a downturn in business for over a year, at last have some reason for optimism. The leisure industry, which has suffered even more than supermarkets, is also showing signs of a turnaround. The same cannot be said of the building sector, though, which expects little relief for at least another six months. Charles . . .

Man: One company in the news is Freewaves, which owns a chain in internet cafes.

Like other new companies, Freewaves has tended to pay low dividends to investors, preferring to re-invest profits in research and development. Although Freewaves was able to turn in a healthy profit in the first quarter, taking everyone by surprise, the company has now declared operating losses close to a million pounds. This, of course, will make shareholders think about whether to keep their shares.

And news from Simpson's, the big retail group. For years Simpson's have been acquiring other chains, giving them a strong market position, and they now sell everything from make-up to computers. But today Simpson's announced that they are to consolidate their three home improvement chains into one, under the Fresca name.

Woman: Now for the figures . . . [pause]

Now listen to the recording again.

[pause]

That is the end of Part Three. You now have ten minutes to transfer your answers to your Answer Sheet.

[pause]

Note: Teacher, stop the recording here and time ten minutes. Remind students when there is one minute remaining.

That is the end of the test.授课：XXX

Test 3 Reading Part 1

1C 2 D 3 A 4 B 5 A 6 B 7 C Part 2

8 D 9 F 10 C 11 E 12 A Part 3

13 D 14 B 15 C 16 A 17 B 18 C Part 4

19 D 20 C 21 A 22 C 23 D 24 C 25 A 26 C 27 A 28 B 29 D 30 A 31 A 32 B 33 B Part5

34 TOO 35 CORRECT 36 RESULTS 37 BY 38 CORRECT 39 SO 40 CONCERNING 41 CORRECT 42 ONES 43 THAT 44 ABOUT 45 CORRECT

Writing

Part 1

Dear colleagues,

As I adviced you in our last meeting, there will be a visit from health and safety inspectors on Monday, 1st April from 9 a.m. until 15 p.m.

The inspection is necessary for our quality management certificate. Please be prepared for the inspection by telling the staff to tidy up their workplace. Regards Band 5 All the content points are successfully addressed, with a controlled, natural use of language, and evidence of a wide range of vocabulary and structure. Part 2

Report on efficiency of different advertising methods Introduction

This report aims to evaluate different advertising methods Norlec is currently using. Findings

The key findings are summerised bellow. Direct mails to customers did not achieve the expected results because not many people read them.

The number of prospectivs who learnt about Norlec from its website is likely to increase due to the new link to some wholesaler's sites. Printed advertisings are very effective particularly those in specilised magazines.

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For this reason the number of magazines should be increased.

The other methods are similar to last year's results. Conclusion

It was concluded that radio and magazin advertisements are still the leaders. Recommendations

Inspite of the high annual costs for radio advertising this method is suggested to be

continued because most customers were reached by it.

Due to expected increase of prices for billboard advertising it is recommended to give this up. Band 4 All the content points are adequately covered and satisfactorily organised. As well as achieving an appropriate register, the candidate demonstrates a good range of vocabulary, e.g. 'key findings'. There are, however, a number of spelling errors.

Test 3 Part 1

Listening

1 CUSTOMER DATABASE

2 COMMUNICATIONS DIRECTOR 3 PRODUCT DEMONSTRATION 4 MEDIUM

5 RACING WEAR/RACING CLOTHES 6. SPECIFICATIONS 7. PRICE LISTS 8 SPARE PARTS 9 RETAIL PARK 10 LOADING AREA 11 RECEIPT

12. (OLD) PHOTOCOPIER Part 2

13. E 14. F 15. C 16. A 17. H 18. E 19. A 20. D 21. H 22. C

Part3 23. C 24. A 25. B 26. B 27. C 28. A 29. C 30. B Tapescript Listening Test 3

This is the Business English Certificate Vantage 2, Listening Test 3. Part One. Questions 1 to 12.授课：XXX

You will hear three telephone conversations or messages.

Write one or two words or a number in the numbered spaces on the notes or forms below.

After you have listened once, replay each recording. Conversation One. Questions 1 to 4. Look at the form below.

You will hear a conversation between two salespeople at B-A-S, a software company.

You have 15 seconds to read through the form.

[pause]

Now listen, and fill in the spaces.

[pause]

Man: Hi, Janet. This is Alan. I've just had an interesting conversation with a man

from Electrolin. It should really be followed up with a visit or something - but I'm on holiday from tomorrow, so could you do it for me? Woman: Sure. Is he interested in the accountancy package?

Man: I wish he were! For the time being, he's only asking about a customer database.

Something to keep a record of contacts and action taken. Woman: OK. Who's the contact person? Is it the sales manager?

Man: Not this time. It's the new communications director, Steve McCormack.

Woman: OK. The first thing they'll want to do is look at it, so I'll give him a ring

and suggest he comes here for a product demonstration. Man: That's a good idea. Can you arrange it before I get back?

Woman: I should think so. How urgent is it? Should I contact him immediately? Man: I wouldn't say it's top priority. More like medium, I'd say. Get in touch with

him when you've got time. Anyway, uh, thanks. Bye for now. I'll talk to you again soon. [pause]

Now listen to the recording again.

[pause]

Conversation Two. Questions 5 to 8. Look at the notes below.

You will hear a sales representative phoning a colleague at Head Office. You have IS seconds to read through the notes.

[pause]

Now listen, and fill in the spaces.

Man: Whiteway Cycles. Phil Moore, Sales. Woman: Hello, Phil. It's me - Sandra. Man: Hi, Sandra. What can I do for you?

Woman: We've just got the sales literature for the Paris trade show next week, and

there's some problems. Can you get it sorted out for me? Man: Go ahead.

Woman: First of all, we need some more catalogues for racing wear. There's a lot

of interest in it, especially fhe shorts and shoes. Man: OK. Er, thirty enough?

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Woman: That should do it. And you know the little pull-out leaflet for the new

children's cycles? Well, there's a mistake on the third page. The specifications for the wheels are wrong. Man: Oh, that's bad. We'll change that and get you new copies by the weekend. Anything

else?

Woman: Erm . . . Yes, the touring cycles - the lightweight ones - I can't find any

price lists for them. Please ask if they've been sent out. Man: OK. And are you all right for order forms?

Woman: No! Thanks for reminding rne. We're short of forms for spare parts. Could

you send us some more? Man: Right, got that.

Woman: Ah, that's it then. Thanks, Phil. [pause]

Now listen to the recording again.

[pause]

Conversation Three. Questions 9 to 12. Look at the form below.

You will hear a customer telephoning a company about a delivery. You have 15 seconds to read through the form.

[pause]

Now listen, and fill in the spaces

Woman: Hello, A-P-T Office Equipment.

Man: Hello. This is John Raymond, from Planet Design Shops. I'm calling about our

order for a security camera. It's being dispatched tomorrow and the driver will need delivery instructions. Woman: OK ...

Man: Address first - the order confirmation gave the retail park as the delivery

address, but your invoice has our central branch. Woman: Oh ...

Man: That's not where we want it to be delivered. The confirmation was right. Woman: OK.

Man: Now, parking . . . the spaces opposite the shop are for disabled drivers only,

so your driver should use the loading area while he sets up the equipment. Woman: I've got that.

Man: We'll have payment ready for you.

Woman: That's fine. Thanks. I'll make out a receipt for the driver to give you when

he makes the delivery. Will you be paying by cheque? Man: Yes.

Woman: And you have something for the driver to collect, I understand. Man: Yes. We've come to the end of the rental period on our photocopier - we've bought

a new model, so the old one's to be returned.

Woman: Right, the driver will call you tomorrow with a definite time . . . [pause]

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Now listen to the recording again.

[pause]

That is the end of Part One. You now have 20 seconds to check your answers.

[pause]

Part Two. Questions 13 to 22. Section One. Questions 13 to 17 . You will hear five short recordings.

For each recording, decide what action the speaker is proposing. Write one letter (A-H) next to the number of the recording. Do not use any letter more than once.

After you have listened once, replay the recordings. You have 15 seconds to read the list A-H.

[pause]

Now listen, and decide what action each speaker is proposing. [pause] Thirteen

Man: We've looked at various measures and we'll be making recommendations to senior

management next week. We think the company should consider introducing an evening shift to maintain seventy per cent capacity on all the machines. We're also aware of the hold-ups on the packaging line, and we'd like to bring in an additional machine and split the line in two. That'll speed things up. We did consider bonus schemes for certain categories of employee, but decided that this wouldn't have sufficient impact. [pause] Fourteen

Woman: When we first acquired the factory premises, the rent was well within our

means. But because that area of the city has developed more quickly than others, it's now a prime site and the cost of retaining it has risen accordingly. In fact, we would make considerable savings by relocating to the industrial estate on the other side of town, which would improve product distribution, anyway. A second suggestion is to vacate the top floor of the building - we do have fewer staff now. [pause] Fifteen

Man: As you know, we adopted various measures three years ago with the aim of

boosting sales. We managed to increase output and cut costs by introducing new machines. We also cut our profit margins still further. But even though we were able to lower prices as a result, I'm afraid we still didn't meet targets. The demand for this particular commodity just isn't there any more, so we should stop production as soon as current contracts expire. [pause] Sixteen

Woman: I think your analysis of the situation is correct. The product is already

doing very well, but demand hasn't peaked yet, by any means. And if we want to take full advantage of a boom, we've got to step up our promotion and have mechanisms in place to increase manufacturing capacity if necessary. And that means we'll need additional funding before long

So, let's start approaching people who've expressed an interest in us in the

past.

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[pause] Seventeen

Man: Two or three years ago there were ten, or even twenty, applicants for every

job we advertised, but things have changed. Unemployment in general is right down and everyone's competing for workers now, especially skilled labour. If we want to get good people, and retain them, we'll have to offer a better package. I'm not suggesting we put wages up yet; I think we ought to try other things first, like one-off welcome payments, relocation allowances, and, possibly, loyalty bonuses. [pause]

Now listen to the recordings again.

[pause]

Section Two. Questions 18 to 22.

You will hear another five recordings.

For each recording, decide what the speaker's reason was for accepting their present job.

Write one letter (A-H) next to the number of the recording. Do not use any letter more than once.

After you have listened once, replay the recordings. You have 15 seconds to read the list A-H.

[pause]

Now listen, and decide what each speaker's reason was for accepting their present job.

[pause] Eighteen

Man: I was actually quite happy where I was, but when the opportunity came along

to work for Tindall's, I thought, I can't say no, can I? Of course, the extra I'm earning now goes on travel to work, but I still reckon it was a good move, because if I decide to change jobs in the future, I'll only have to say I work for them, and any other company in this field will be glad to take me on. [pause] Nineteen

Woman: I was looking to move into a managerial role, and applied for jobs all over

the country, as I was prepared to live anywhere. To my surprise, got two offers, both from pretty well-known companies. There was very little to choose between them, but my working environment is very important to me, and this place had just been completed. The salary wasn't quite so good, but I felt that the benefits outweighed the disadvantages, so I came here. [pause] Twenty

Woman: On the whole I was happy where I was, working in a new, very well-designed

building, nice colleagues, and the company provided plenty of training. But I was stuck behind a desk all day. Then I saw the ad for my present job -similar field of work, just a different way of doing it - and decided to apply. Now I'm on the road most of the time, meeting people, and I get to go abroad as well, which is great. [pause] Twenty-one

Man: When I applied, I did a crash course in a computer programme I hadn't used

before, because the advert said knowledge of it would be an advantage. That helped me get the job, so it was money well spent. The pay's no better, but with share options and things on top, it was worth changing. I miss the place where I used to work, though, which was inconvenient but had character. You certainly can't say that about these modern office blocks.

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[pause] Twenty-two

Woman: The job was getting more and more demanding. And with the commuting on

top of it, I had very little time for other things. My new job is based just as far from my home, but the advantage is the direct rail link, which means I spend half as long travelling to work. I'm doing much the same as before, organising a training programme, though now it's for a company in a different sector. [pause]

Now listen to the recordings again. That is the end of Part Two. [pause]

Part Three. Questions 23 to 30.

You will hear the Purchasing Manager of a manufacturing company giving a presentation to

senior management about four possible new suppliers.

for each question 23-30, mark one letter (A, B or C) for the correct answer. After you have listened once, replay the recording. You have 45 seconds to read through the questions.

[pause]

Now listen, and mark A, B or C.

Woman: As you know, the main supplier of our components announced suddenly last month that they were closing down shortly, leaving us in a very difficult situation. I shortlisted four potential replacement suppliers, and have visited them all. I'll report on each, though I've only found one company that meets our needs entirely. Initially, I was optimistic about the first company I saw. I was given an enthusiastic welcome and generous hospitality by the MD, but when he took me on a tour of the factory, I began to have a few doubts about his commercial expertise. The factory is enormous -a converted aircraft shed, I think, almost too big to be practical. There is certainly enough machinery to produce the quantities we need, and that, of course, is vital.

However, I had one main concern. The company has recently invested heavily in state-of-the-art production equipment and in a comprehensive training programme for machine operators. But I was surprised to see that half the factory wasn't in use because several important customers had cancelled orders. I was reassured that orders are dispatched quickly, and delivery times are impressive, and distribution isn't a problem - but I'd need to inspect their products more closely to see if the quality's what we require.

The second company looked promising too, because they are based in the region that produces the natural resources to make our components. Everything needed for their activities is available on their doorstep. They have a good working relationship with the local mine owners, who are known to have good safety records. During my visit, the company went into great detail about the quality inspections carried out on the material before it leaves the mines.

This company seemed to have no problems with transport - until I looked more closely. The factory is in a very mountainous region, about six hundred kilometres from the capital city. Passenger flights are fairly frequent, taking under two hours,

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but the journey by road can take

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days. The roads are really inadequate - the whole infrastructure needs massive investment. There is a seaport just over the border with the neighbouring country, which would certainly cut down on distance, but, as far as I can see, it might also bring other problems. We simply can't risk depending on such fragile communications. The third company I looked at, on the other hand, is on the coast, with good access to the main seaport. Transport and shipping of goods are well organised and, in fact, they own a haulage company as one of their subsidiaries. The production unit is new - built and equipped with the help of investment from the Ministry of Industry. What's more, company workers are involved in decision-making, and industrial relations are excellent. Perfect so far.

Unfortunately, though, their finished products are not of the quality we demand. The specifications are right for our components, so no modifications in design would be necessary. But when I did a quick inspection, I found a higher percentage of faults than we'd be prepared to tolerate. If we chose them, we'd certainly have to negotiate longer warranties than those they're offering at present.

The final company I visited seems to have everything, though. It's ten years old, well established, located between the capital and a major seaport. The company has grown rapidly and has just modernised its factory, thanks to a loan from the World Bank, which has enabled it to install the most up-to-date equipment available on the market. The production unit is now fully automated, and efficiency is the company's great strength. This company has a well-deserved reputation for the quality of its finished goods. Given their high standard, it's not surprising that the costs are considerable, and they're asking higher prices than the other companies I visited. But I'm confident we'll be able to negotiate on this. The key point in their favour, in my opinion, is their ability to meet deadlines for the duration of a long-term contract. It's easy to meet one deadline, of course - the difficult thing is to do it all the time. To sum up, then . . . [pause]

Noit' listen to the recording again.

[pause]

That is the end of Part Three. You now have ten minutes to transfer your answers to your Answer Sheet.

[pause]

Note: Teacher, stop the recording here and time ten minutes. Remind students when there is one minute remaining. [pause]

That is the end of the test.授课：XXX

Test 4 Reading

Part i

1C 2 A 3B 4D 5 A 6B 7 D Part 2

8 D 9 F 10 B 11 A 12 C Part 3

13. A 14. A 15. B 16. C 17. C 18. B Part 4

19. C 20. A 21. B 22. D 23. A 24. B 25. D 26. B 27. A 28. D 29. C 30. A 31. C 32. B 33. D Part 5

34 FOR 35 CORRECT 36 THE 37 OF 38 WITH 39 CORRECT 40 SUCH 41 CORRECT 42 SO 43 TYPE 44 AROUND 45 IT

Writing

Part 1

To: Despatch department From: Y. Brown - Manager

Subject: Failure arrival order client Dear sir,

According to recent information the ministry of foreign affairs has not received its latest printing order. Following details are: one hundred copies of financial statements 2002, please check cause of failure and resend copies as soon as possible. Band5 All the content points are covered, with controlled, natural use of language. Part 2

Dear Sir or Madam

I would like to thank you for your letter, dated 15.5.2003

Firstly, unfortunately, we have an international conference on the 10th of June. Therefore, this date is not convenient for us. Could you please start at the 11th

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of June?

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Furthermore, we would like to know how long the work will take.

Concerning the numbers. The system you announced seems to be difficult. Is there an easier way to handle this problem with different numbers?

As for our further requests, could we have a direct telefon number as well as the name of the person, dealing with us? We are looking forward to paying the bill as soon as the work is successfully finished in case of any theesing problems. We are looking forward to hearing from you. Yours faithfully, Band 4 The content points are more than adequately-addressed. A range of discourse markers and linking devices is used. Both the register and format are appropriate to the task, and the language is generally accurate. Listening

Part 1

1 DATABASE 2 SUPPLIER 3 HOWARTH

4 IT COORDINATOR 5 (QUALITY) DESIGN 6 EUROPE

7 ADVERTISING CAMPAIGN 8 DISCOUNTS

9. COMMERCIAL HALL 10 380 (SHAREHOLDERS) 11 MICROPHONES 12 AMENDED FIGURES Part 2

13 D 14 G 15 A 16 E 17 F 18 G 19 B 20 A 21 D 22 C Part3

23 C 24 A 25 A 26 C 27. A 28 B 29 B 30 C Tapescript Listening Test 4

This is the Business English Certificate Vantage 2, Listening Test 4. Part One. Questions 1 to 12.

You will bear three telephone conversations or messages.

Write one or two words or a number in the numbered spaces on the notes or forms below.

After you have listened once, replay each recording. Conversation One. Questions 1 to 4. 授课：XXX

Look at the form below.

You will hear a woman leaving an answerphone message for a company. You have 15 seconds to read through the notes.

[pause]

Now listen, and fill in the spaces.

Woman: Hello. This is a message for Max Jacobs. It's Alison Gates from Merland

Healthcare calling. We're currently working on a website for our healthcare products and we're looking for a company like yours to develop a database for us. The reason I'm contacting you is that I spoke to one of our suppliers and he was very positive about the work you'd done for him.

I'd be very glad if you could contact me. I'm away all next week but I'll still be able to access my emails - the best thing would be for you to email me at: agates (all one word) at howarth-dot-com. 'Howarth' spelt H-O-W-A-R-T-H, then dot-corn.

If you are interested, the best thing would be for us to meet. It would also be useful for you to talk to our IT co-ordinator at the same time. So if you could indicate your availability over the next few weeks, that'd be good. I look forward to hearing from you. Goodbye. [pause]

Now listen to the recording again.

[pause]

Conversation Two. Questions 5 to 8. Look at the notes below.

You will hear a marketing manager reporting on sales of a product. You have 15 seconds to read through the notes.

[pause]

Now listen, and fill in the spaces.

Man: Mike Shepherd.

Woman: Hello, it's Karen Peterson here, from Marketing. I've been called away on

urgent business, but I wanted you to have my report on the MusicMate cassette player to discuss at the Directors' meeting this morning. Man: Oh, right. OK then, I'd better make a note of this.

Woman: Right. MusicMate has been our second all-time best-seller, with a reputation

based on quality design at an inexpensive price. Man: OK, I've got that.

Woman: Sold originally only on the Asian market, it was then launched in Europe,

which rapidly overtook Asia in sales volume, giving us a sure sign that the USA, an even bigger market, should be our next target.

Man: Fine. I don't think we'll be making any decisions about new markets, though. Woman: OK, back to the UK market then. I think it's important not to neglect our

loyal customers here. What would be really helpful would be a new advertising campaign, but I'm aware there's not enough in the budget for that. So I'm suggesting that the way forward is to offer greater discounts - this should form the basis for our marketing plan. That's it. Oh, and, also, any rumours of my department wanting to phase out MusicMate are false. We're very

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optimistic about its future.

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Man: Fine . . . Well look, it's been a pleasure talking . . . [pause]

Now listen to the recording again.

[pause]

Conversation Three. Questions 9 to 12. Look at the notes below.

You will hear a woman phoning for information about a meeting. You have 15 seconds to read through the notes. [pause] Now listen, and fill in the spaces.

Woman: Mike, this is Tessa Jones. About the shareholders' meeting on the

twenty-fourth. Man: Yeah.

Woman: The Managing Director says there won't be enough room at the Bankers'

Institute.

Man: So what's the alternative?

Woman: We contacted the Commercial Hall -they can take us, but they need the booking

immediately. You've got all the details. Man: OK. What do you need to know?

Woman: First, how much seating should we book?

Man: Well, there are seven hundred and twenty shareholders, but only about half of

them ever turn up. So three hundred and eighty chairs would be adequate. Woman: Mm, what sort of equipment should we ask for?

Man: There'll be five members of the Board on the platform - they'll each need a

microphone and we'll also need a couple of OHPs. A video won't be necessary. Woman: Right, and what about photocopies? I can see to those. What do we need done? Man: Oh, the agenda - that's essential. The shareholders have already received the

annual report, of course, but there were some mistakes in it so we'll need to hand out amended figures at the meeting. I'll let you have those to copy. Woman: OK. I'll get them done and make sure there are staff available to hand them

out. I'll talk to you later. Man: Fine. Bye. [pause]

Now listen to the recording again.

[pause]

That is the end of Part One. You now have 20 seconds to check your answers.

[pause]

Part Two. Questions 13 to 22. 授课：XXX

Section One. Questions 13 to 17. You will hear five short recordings.

For each recording, decide which opinion the participant gives about a seminar. Write one letter (A-H) next to the number of the recording. Do not use any letter more than once

After you have listened once, replay the recordings. You have 15 seconds to read the list A-H. [pause]

Now listen, and decide which opinion each participant gives about a seminar. [pause] Thirteen

Woman: I only went because several colleagues who'd been before said how great it was. To be honest, I usually get bored at these events. Instead of just listening to someone talking, I'd rather be doing something. But as everyone had recommended it, I had high hopes it'd be good, and I wasn't disappointed. I found the speaker really entertaining; the thing was, he couldn't cover everything - they should have allowed a full day. [pause] Fourteen

Man: I know you're supposed to pick up lots of new ideas at these seminars and I suppose it was useful - 1 did get a few ideas, which is just as well because now I've got to give a talk to staff on the same topic. What I was actually hoping for, though, was to be able to make the most of the opportunity in other ways, too. As some of the other participants I networked with may well become major clients, I'd definitely go again. [pause] Fifteen Woman: The seminar was held in a really smart hotel. I did wonder how much my company was having to pay for me to attend. I hope they think it was worth sending me along. 1 tried to take lots of notes just in case my manager asked me to write a report about it afterwards. I must admit, though, I didn't write much because although the speaker was highly entertaining, I couldn't exactly say I learnt anything new. Shame, really. [pause] Sixteen

Man: Well, what we covered was all really important stuff, some of which was mainly common sense. And I'll certainly be trying out the ideas I picked up. The trouble was, I know the speaker's someone quite well known - he's even had a book in the best-seller list - but his style wasn't exactly entertaining. I noticed that a few of the other participants looked rather fed up, too. I was just glad that it was only a half-day event. [pause] Seventeen

Woman: I usually enjoy seminars. It's a chance to get away from the office, and there's the opportunity to share experiences. I know these events aren't cheap, especially when the speaker's somebody well known. At this particular seminar I went to, the speaker was unknown so I was unsure how. good it would be, but I found it really useful - it gave me new ideas on selling techniques, which I've already started using . . . with some success. So Fd say it was well worth the fee. [pause]

Now listen to the recordings again. [pause]

Section Two. Questions 18 to 22 .

You will hear another five recordings. For each recording, decide which aspect of business the speaker is talking about.

Write one letter (A-H) next to the number of the recording.授课：XXX

Do not use any letter more than once.

After you have listened once, replay the recordings. You have 15 seconds to read the list A-H.

[pause]

Now listen, and decide which aspect of business each speaker is talking about. [pause] Eighteen

Woman: I think where we went wrong was in assuming that price is always the most important concern, and simply keeping our margins low. Clearly, by doing this we haven't managed to regain market share. Our marketing consultant has suggested that we change our strategy and give increased attention to other things which are very important to people, such as reliability - of quality and of delivery - even if it involves charging more.

[pause]

Woman: Yes, the middle managers I interviewed commented that they'd like training to cover more specialist areas. To be honest, though, I think they're involved in such a lot of training of new and existing junior staff that they don't fully appreciate the benefits of receiving training themselves. Man: Mm . . . could be challenging for us then. Woman: Yes. Whilst welcoming the efforts of senior management, one of the marketing managers I spoke to was quite open about his and his colleagues' views ... he made the point that there was a widespread feeling that the motivation behind this new programme wasn't clear. They thought it might be used as a way to assess their performance. Because of that, they hadn't been able to make up their minds either way about whether they were in favour.

Man: OK, well, let's think about the content of the programme.

Woman: Right, well we must include sessions on the areas they've actually asked for. Let's have a look . . . customer care and presentation techniques were certainly on their list.

Man: Didn't some of them mention negotiating skills as well? Woman: OK, let's kick off with what they

identified as their priority areas - so we could do presentation techniques this time round and then put forward a proposal for sessions on negotiating skills and customer care and anything else they might want in the future. Man: That sounds good. We'll go with that.

Woman: We should have more chance like that of fitting in with people's availability.

Man: Well, the company always tried for residential courses at weekends before.

Woman: I gather that wasn't popular. Also, the managers I spoke to weren't keen to come into work even earlier for training sessions.

Man: Mm. Well, if we start off with a series of full-day events during work time, I think that'd be best. Woman: Yes, sessions early in the morning would be too short - we wouldn't achieve much.

Man: OK, we'll propose that.

Woman: Did you discuss when we'd start?

Man: I suggested March - I'd have liked to get this contract underway before the end of our financial year, and we're already quite booked up from the end of May onwards.

Woman: Don't they have a big launch coming up in the first week of April?

Man: Yes, they said March will be hectic, so as soon as the launch is over and they've had a week to clear up would fit in best.

Woman: OK. So what needs to be done next? Shall we put together a proposed schedule?

Man: Mm, we'll need to do that soon. For now, we've got to get on with devising a survey to go out to everyone included in the programme. We can start working on costings to send to their senior management as soon as we've done that. Woman: OK, let's just . . . [pause]

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Now listen to the recording again. [pause]

That is the end of Part Three. You nou1 have ten minutes to transfer your answers to your Answer Sheet.

[pause]

Note: Teacher, stop the recording here and time ten minutes. Remind students when there is one minute remaining.

That is the end of the test.

（注：可编辑下载，若有不当之处，请指正，谢谢!）

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